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Q 1-5. Rearrange the following sentences (A),(B), (C), (D), (E), (F), (G), (H) and (I) in the proper sequence to form a meaningful paragraph, then answer the questions given below them.
A.    The reserved seats meant for the poor thanks to money power.
B.    In elite schools and unfortunately, there are many people who don’t fall within
C.    India’s education sector, be it for rich or the poor, is dismal.
D.    The Economically Weaker Section (EWS) category, but still hog
E.     The poor are at a loss because they cannot pay for it.
F.     Then, even among the poor, only those who have proper documents
G.    There are other problems in the sector as well : the rich can buy seats
H.    While the rich demand quality and see it as a right since they can afford it.
I.       Can claim the benefits of free education
1.     Which of the following would be the SEVENTH sentence after rearrangement?
a)   I      b)   F      c)   C      d)   G      e)   A
2.     Which of the following would be the SECOND sentence after rearrangement?
a)   F      b)   C      c)   H      d)   D      e)   B
3.     Which of the following would be the FOURTH sentence after rearrangement?
a)   G      b)   B      c)   H      d)   D      e)   F
4.     Which of the following would be the SIXTH sentence after rearrangement?
a)   E      b)   D      c)   A      d)   C      e)   I
5.     Which of the following would be the NINTH sentence after rearrangement?
a)   I      b)   D      c)   G      d)   H      e)   C
Q.6-10 In each of the following sentences there are two blank spaces. Below each five pairs of words have been denoted by numbers (a), (b), (c), (d) and (e). Find out which pair of words can be filled up in the blanks in the sentences in the same sequence to make the sentence meaningfully complete.
6.     Quality of _____ is in the focus in the 12th Five-Year Plan for _____ implementing the right to education.
a)   Qualification, frugally      b)   Teaching, successfully      c)   Lecture, carefully
d)   Inculcating, favourable     e)   Instruction, triumphantly
7.     Although the work has been _____, the authority is examining the road to make sure whether the ______ during the construction work have been followed or not.
a)   Completed, standards      b)   Cherished, prototype      c)   Exhaustive, speicified
d)   Synonymous, ethics       e)   Expurgated, guide
8.     _________ threw acid on a sales girl who was _____ home after day’s work at a nearby showroom.
a)   Felony, shattering      b)   Ministers, liberalizing      c)   Police, fascinating
d)   Guards, describing     e)   Miscreants, returning
9.     Children should have at least 60 minutes of _______ to vigorous exercise a day, including _______ part in sports, brisk walking and running.
a)   Cautious, making      b)   Moderate, taking      c)   Considered, setting
d)   Impartial, rounding   e)   Judicious, hailing
10.  _______ sewage water from damaged line is further _______ to the woes of not only commuters, but also the people living in the vicinity.
a)   Aggregated, tallying       b)  Incorporated, following      c)   Acquired, connecting
d)   Accumulated, adding      e)   Assembled, combining
11.   The audiences for crossword (a)/ and Sudoku, understandably (b)/ overlap greatly, but (c)/ there are differences, too (d)/ No error (e)
12.  The balance of power (a)/ will shifting (b)/ to the east as (c)/ China and India evolve (d)/ No error (e)
13.  All I do (a)/ was report on (b)/ how consumers react (c)/ to different stimuli (d)/ No error (e)
14.  We should not be hopeless (a)/ addicted to an enormous belief (b)/ that corruption in India is (c)/ caused by the crookedness of Indians (d)/ No error (e)
15.  The inreasonable man (a)/ is the sort of person (b)/ who comes to confide (c)/ in you when you are busy (e)/ No error (e)
Q. 16-25. Read the following passage carefully and answer the questions given below it certain words are given in bold to help you locate them, while answering some of the questions.
Service has increasingly assumed an important role in the economic development of many countries, including India. Almost all developed countries and many developing countries are emerging as service economy or service societies. An economy is called a service economy when the contribution of the service sector to the GDP of the nation is more than 50 percent. USA was the first economy to be declared as a service economy back in 1948 with about 53 percent contribution of the service sector to the GDP of the nation. There is an argument that the statistics of the service sector’s contribution in many countries is a gross underestimation of the truth, since the value of the services produced by manufacturers of goods in the industrial sector is not included in service output value. As such, there is a large hidden service sector that is not classified under the service sector.
            Services are becoming a critical source of wealth in many ways to the economies. Economies experienced increase in employment with the growth in service sector. While employment in the manufacturing sector is receding every year, employment in the service sector is rising. Even in times of economic recession unlike in the manufacturing sector, the service sector has kept employment up.
            All human beings are service producers as well as consumers. We cannot imagine our life in the absence of services. Transportation, education, communication, health care, hospitality, entertainment, banking, information technology, electricity and a host of services have become a part of our lives. In fact, the concept of service is as old as humankind and began when man started serving himself (self servicing). When a part of the society became affluent it started utilizing the service of others at a price. Then service became a business proposition. Over the years, services have grown in different ways throughout the world. However, until the beginning of the 20th century, the focus of the economies was to produce more and more tangible goods and sell agricultural and manufactured product. Service such as accounting, banking, insurance and transportation were considered as support to the manufacturing units.

            In the beginning, throughout the world most services were in the public sector.  Most organizations enjoyed the status of monopoly.  The situation of excessive demand over supply and absence of competition or negligible competition led many service organizations to be insensitive to the marketing concept.  The management and the marketing literature developed until the 1970s depicted manufacturing organizations and suggested that the same philosophies and technology be applied to the service organizations also.

            The deregulation  of services in many parts of the world during the early1980s particularly in the areas of banking and insurance telecommunications, transportation and health  care services led to intensified competition among various organizations identify the gap between the available technical support and the support that is required to face the distinctive marketing challenges.  The American Marketing Association took up the task of developing marketing technology and organized a series of marketing conferences on themes related to services marketing.  One of the prominent works that appeared in the late 1970s was the writings of Lynn Shostack.

            In 1977, Lynn Shostack, the then Vice President at Citi Bank, wrote an article `Breaking free from product marketing’ in the Journal of Marketing.  This article influenced the course of thought related to merely adopting product marketing a labels does not resolve the question of whether product marketing can be overlaid on service businesses.  Could marketing itself be `myopic’ in having to create relevant paradigms  for the service sector?  Since then, efforts are on the develop new concepts, strategies and techniques for handing marketing problems of service organization.

            During the 1980s and later, there  has been a huge growth in the number of publication and research reports with empirical base.  Several key issues and concepts were brought forth, including service quality, customer relationship marketing, internal marketing, internal marketing designing of service packages, interactive marketing moments of truth, service encounter management, customer evaluation process, customer perceives service quality, service failures and recovery strategies, losses of customer defections and so on.

16.  What is the condition for ascertaining an economy to be a ‘service economy’?
a)   That the economy has adequate infrastructure facilities
b)   That the contribution of the service sector to the GDP of the nation is more than 50 percent.
c)   That the economy should have a sound governance system.
d)   That the service sector must offer more than 50 percent of job opportunities
e)   That the service sector is controlled, prominently by government sector only.
17.  US was the first economy to be declared as service economy registering how much percent contribution to GDP?
a)   54      b)   50      c)   51      d)   53      e)   20
18.  Which of the following sectors were not deregulated during the1980’s?
a)   Transportation      b)    Banking & Insurance      c)    Telecommunications
d)   Health care services      e)   Tourism
19.  Which of the following is FALSE in context of the passage?
a)     All human being are service producers as well as consumers.
b)     During the beginning of the 20th century, services such as accounting, banking, insurance were considered as support to the manufacturing units.
c)     Lynn Shostack was the Vice President at Citi Bank.
d)     Many economies have experienced increase in employment with the growth of service sector.
e)     India contributes more than 50 percent to the GDP of the nation.
20.  Which of the following questions can not be answered after reading the passage?
a)     Has the level of employment risen in the service sector, in the recent times?
b)     What is the name of the article written by Lyn Shostack?
c)     State the activity under taken by the American Marketing Association to develop the marketing techonology?
d)     When did the service sector enter Indian market?
e)     Which was the first economy to be declared as a service economy?
21.  Which of the following is TRUE in context of the passage?
a)     India is a developed country therefore service sector can never play an important role in its development
b)     The globalization and liberalization along with deregulation of services led to intensified competition among various organizations.
c)     The growth in size of business made the organizations identify the gap between the available technical support and the support that is required to face the distinctive marketing challenges.
d)     During the beginning of 18th century, services were a part of the manufacturing sector.
e)     The management and the marketing literature developed until the 1970s.
Q.72-75. Choose the word which is most nearly the OPPOSITE in meaning as the word printed in bold as used in the passage.
22.  Receding
a)   disappearing      b)   increasing      c)   disturbing      d)   retiring      e)   retreat
23.  Negligible
a)   insignificant      b)   careless      c)   critical      d)   importance       e)    intense
24.  Critical
a)   appreciative      b)   dangerous      c)   crucial      d)   accurate        e)   peilous
25.  Prominent
a)   popular      b)   obscure      c)   famous      d)   passable      e)   tolerable
Q.26-35. In the following passage there are blanks each of which has been numbered. These numbers are printed below the passage and against each five words have been suggested, one of which fits the blanks appropriately. Find out the appropriate word in each case.
            Among the biggest worries of working couples today is day care for children and, now, elders. While good day care centres, although expensive, are available for children, such facilities are absent for (26). Working couples constantly worry about the safety of the elderly at home. They shudder to think of accidents that can occur due to faulty electricity connection, cooking gas leakage and a (27) in the bathroom, and dangers from service providers. In many instances, even people well known to aged couples have caused them harm.
            Since nuclear families have become the norm in India, the number of working couples and senior citizens living alone during day time has increased tremendously. Paid caretakers are neither trustworthy nor (28), especially for the middle class. Day Care Centers are a good idea because many elders do not like to move into senior citizen homes. They are (29) to adjust with strangers and adopt a different lifestyle late in their lives. They do not want to be cut off from their children and grandchildren. The elders are picked up and dropped back home every evening. Working couples do not have to worry about them. According to the National Adult Day Services Association (NADSA), there are more than 4,600 adult day care centres in the U.S. However, this concept is not (30) in India. DCCs should be (31) staffed, keeping in mind the needs of elders. Generally, the staff consist of a director, a social worker, a registered nurse, a driver, a secretary, an accountant and assistants who (32) in personal care. A well-run DCC should focus on enriching the lives of elders – building upon their skills, knowledge, and unique abilities and strengths. The activities usually include arts and crafts, music, and recreation, Mental stimulation games, gentle exercises, discussions on books and films, outdoor and indoor games, weekly outings and birthday celebrations also form part of the activities. There are health support services such as blood pressure monitoring, vision screening and counselling for depressed seniors. The staff of DCCs should be sensitised to the needs of senior citizens and trained in (33) friendly service. The needs of the physically challenged should be taken care of by specially trained persons.
            The correct way to promote successful ageing is to ensure that elders stay connected with others and remain unchanged in some activity of their liking. A DCC does exactly this. Some DCCs can offer programmes that include children. If a DCC and a child care centre are located in the same building, seniors can engage themselves in teaching music, painting, drawing, story-telling and other activities . Enjoyable activities keep the elderly busy. Chatting with others of their age group helps them drive away (34). A DCC should have a library, a computer room, resting rooms with comfortable bedding, senior-friendly rest rooms, television, and a canteen to provide healthy and timely food. DCCs can charge daily, weekly or monthly fees. They should be moderate and affordable. Running DCCs would be suitable for young entrepreneurs who want to experiment with non-traditional business ventures. This business has a social welfare angle to it. It will offer comfortable income to them since India has a significantly large number of pensioners, and middle-class caregivers will not mind (35). NGOs, too, can enter the field and charge nominally for their services.

26.  a)   Elders      b)   children      c)   adults      d)   women      e)   men
27.  a)   Odour       b)   shiver        c)  matter        d)   comfort       e)   slip
28.  a)   Unsophisticated      b)   social      c)   psychological      d)   affordable
e)   reliable
29.  a)   Confinement       b)   reluctant      c)   definite       d)   willing       e)   confident
30.  a)   Trivial      b)   monotonous      c)   common      d)   standard       e)   delighted
31.  a)   Surprisingly      b)   hopefully      c)   cunningly       d)   adamantly       
e)   adequately
32.  a)   Aid      b)   promote       c)   benefit      d)   compensate       e)   rescue
33.  a)   Checking      b)   rendering        c)   reading      d)   grasping      e)   complicating
34.  a)   Wisdom       b)   vulnerable      c)   loneliness      d)   solidarity      e)   mobility
35.  a)   Showing       b)   caring      c)   driving       d)   paying        e)   restoring

Q.36-40. In each question below a sentence with four words printed in bold type is given. These are indicated as (a), (b), (c) and (d). One of these four words printed inbold may be either wrongly spelt or inappropriate in context of the sentence. Find out the word which is wrongly spelt or inappropriated if any. The alphabet of that word is your answer. If all the words printed in bold are correctly spelt & also appropriate in the context of the sentence, mark (e)“All correct” as your answer.
36.  Two terminally(a) ill patients suffering from liver and kidney diseases, got a new lease(b) of life when an accident victim’s (c) organs were transported (d) to them All correct (e)
37.  Officials said that because of early fog and hazy (a) predicted by the meteorological (b) department, many trains had already been cancelled while others (c) started several hours behind schedule (d) All correct (e)
38.  The monument constructed (a) as homeage (b) to the martyrs (c) was given a facelift (d) a few days before the anniversary of its construction All correct (e)
39.  India saw tremendous (a)growth  in its fortunes in recent years because of the increased adaptability (b) and productivity of its human resource, leading to a spur (c) in demand of our skills in different industries worldwide (d)  All correct (e)
40.  The patient required blood transfusion (a) every fortnite (b) and his monthly earnings (c) did not allow him to bear expenditure on procurement (d) of blood on a regular basis All correct (e)


1.  (e)      2.  (c)      3.  (a)      4.  (b)
5.  (a)   The arrangement is CHEGBDAFI
           The paragraph throws light upon the plight of Indian education system where the rich and the poor have different objectives to achieve in education. While the poor cannot afford good education the rich can buy everything they want with money.
6.  (b)   Teaching, successfully
         For other options:
              Frugally (adv) – economically
              Inculcating (v) – developing
              Triumphantly (adv) – In a jubilant manner
7.  (a)   Completed, standards
For other options:
Cherished (v) – enjoyed
Exhaustive (adj) – comprehensive
Synonymous (adj) – similar to
Expurgated (v) – to remove something objectionable from a book etc.
8. (e)  Miscreants – wicked persons, returning
For other options:
Felony (n) – Crime
Shattering (v) – breaking
9.  (b)  Moderate – balanced, taking
For other options:
Impartial (adj) – Not favouring someone
Judicious (adj) – based on justice
Hailing (v) – welcoming
10.  (d)  Accumulated – collected, adding
For other options:
Tallying (v) – Comparing
Incorporated (v) – Included
Assembled (v) – Connected
11.  (e)  
12.  (b)   use ‘will shift’ instead of ‘will shifting’
13.  (b)  ‘is report on’ should be used in place of ‘was report on’
14.  (a)   use ‘hopelessly’ instead of ‘hopeless’
15.  (e)      16.  (b)     17.  (d)      18.  (e)      19.  (e)      20.   (d)      21.  (c)   
22.  (b)    Receding
23.  (e)      24.  (a)      25.  (b)    
26.  (a)      Elders
27.  (e)     Slip
For other options:
odour (n) = smell
Shiver (v) = shake
28.  (d)   Affordable
For other options:
Unsophisticated (adj) – basic
Reliable (adj) – trustworthy
29. (b)   Reluctant
For other options:
Confinement (n) – imprisonment
30.  (c)   Common
For other options:
Monotonous (adj) – not interesting
Delighted (adj) – showing pleasure
31.   (e)   Adequately
For other options:
Adamently (adv) = inflexibly
32.  (a)   Aid
For other options:
Compensate (v) – give something for loss occurred
Rescue (v) – to save
33.  (b)  Rendering
For other options:
Checking (v) – controlling
Grasping (v) – taking in/understanding
34.  (c)  Loneliness
For other options:
Solidarity (n) – unity
Mobility (n) – ability to move freely
35.  (d)  Paying
For other options:
Restoring (v) – bring back to a previous situation
36.  (d)  ‘Transplanted’ is the appropriate word
37.  (a)  ‘Haze’ should replace ‘hazy’ – a noun is to be used
38.  (b)  ‘Homage’ is the correct spelling.
39.  (e) 
40.  (b)  ‘Fortnight’ is the correct spelling


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